Design Recovery LLC ("we," "our," or "us") is committed to protecting your Protected Health Information (PHI) in accordance with the Health Insurance Portability and Accountability Act (HIPAA). This policy outlines how we collect, use, disclose, and safeguard your health information, as well as your rights regarding your medical records.

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1. Uses and Disclosures of Protected Health Information (PHI)

We may use and disclose your PHI in the following circumstances:

A. Treatment, Payment, and Healthcare Operations

We may use or share your PHI for:

• Treatment – Coordinating or managing your healthcare, including communication with doctors, hospitals, and other healthcare providers.

• Payment – Processing insurance claims, billing, and collections.

• Healthcare Operations – Improving service quality, staff training, and conducting internal reviews.

B. Legally Required or Permitted Disclosures

We may disclose PHI when required or permitted by law, including:

• Public Health and Safety – To prevent disease, report abuse, or respond to health emergencies.

• Law Enforcement and Legal Proceedings – In response to subpoenas, court orders, or to report threats to safety.

• Emergencies – If you require hospitalization or medical attention, we may share necessary PHI with healthcare providers.

• Threat to Self or Others – If you pose a serious risk to yourself or others, we may disclose PHI to law enforcement or medical professionals to prevent harm.

C. Uses and Disclosures Requiring Authorization

We will not use or disclose your PHI for any purpose not outlined in this policy without your written authorization. You may revoke authorization at any time in writing.

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2. Your Rights Regarding PHI

You have the following rights concerning your medical records:

A. Right to Access and Copy Your Records

You may request copies of your medical records. A reasonable fee may apply for duplication and processing.

B. Right to Request Amendments

If you believe your PHI is incorrect or incomplete, you may request changes. If we deny the request, we will provide an explanation.

C. Right to Request Restrictions

You may request restrictions on how we use or disclose your PHI. While we are not required to agree, we will comply whenever legally possible.

D. Right to Confidential Communications

You may request that we contact you through a specific method (e.g., mail only, no phone calls).

E. Right to File a Complaint

If you believe your privacy rights have been violated, you may file a complaint with:

• Design Recovery LLC (itadmin@designrecoveryllc.com)

• U.S. Department of Health and Human Services (HHS) Office for Civil Rights 

We will not retaliate against you for filing a complaint.

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3. Our Legal Duties Regarding PHI

We are legally required to:

• Maintain the privacy and security of your Protected Health Information (PHI).

• Provide you with this Privacy Policy explaining our legal obligations.

• Notify you in the event of a breach of unsecured PHI.

• Follow all HIPAA regulations and applicable laws concerning medical privacy.